g63.com Frequently Asked Questions

Creating a g63.com account takes under two minutes. Click the Register button on the homepage, enter your full legal name, date of birth, email address, Philippine mobile number, and residential address, then set a secure password. You must be at least 21 years old to register. After submitting, check your email for a verification link and click it to activate your account.

g63.com requires a valid Philippine government-issued ID for KYC. Accepted documents include the PhilSys National ID, UMID, Passport, Driver's License, SSS ID, GSIS ID, or Voter's ID. You'll also need to submit a clear selfie for facial match verification. KYC is required before your first withdrawal. Upload your documents through the Verification section in your account settings.

No. g63.com strictly enforces a one-account-per-person policy. Operating multiple accounts — whether under your own name or a different identity — is a breach of the Terms and Conditions. Any duplicate accounts identified will be permanently closed, associated balances forfeited, and the matter may be referred to PAGCOR.

On the g63.com Login page, click "Forgot Password" below the login fields. Enter the email address registered to your account and you'll receive a password reset link within a few minutes. Click the link, enter your new password, and confirm it. If you don't receive the email within 10 minutes, check your spam folder or contact g63.com support via live chat.

You can request voluntary account closure by contacting g63.com customer support through the live chat inside your account dashboard. Any remaining real money balance will be returned to your registered payment method after identity verification is confirmed. Note that accounts with pending KYC documentation cannot process final withdrawals until verification is completed.

Log in to your g63.com account and go to the Cashier section. Select GCash as your deposit method, enter the amount you want to deposit (minimum ₱100), and confirm. You'll be redirected to the GCash payment screen — approve the transaction using your GCash PIN or biometric. Funds are typically credited to your g63.com wallet within seconds of successful transaction confirmation.

The minimum deposit on g63.com is ₱100, regardless of which payment method you use. There is no standard maximum deposit limit set by g63.com, but individual payment providers like GCash and PayMaya may have their own per-transaction limits. All deposits are processed in Philippine Peso (PHP).

GCash withdrawals from g63.com are typically processed within 5 to 30 minutes during normal operating hours, once your KYC verification is complete and the withdrawal has passed our standard security review. Withdrawals submitted during peak periods or flagged for routine security checks may take slightly longer. The minimum withdrawal amount is ₱200.

Yes. g63.com supports bank transfers to BDO, BPI, Metrobank, and UnionBank. Withdrawal requests submitted before 3:00 PM Philippine Standard Time on business days are typically processed the same day. Requests submitted after 3:00 PM or on weekends are processed the next business day. Ensure your bank account is registered in the same name as your g63.com account.

g63.com does not charge players any fees for standard deposits or withdrawals. However, your payment provider — whether GCash, PayMaya, or your Philippine bank — may apply their own transaction fees. Players are responsible for any charges their financial institution levies in connection with g63.com transactions.

Withdrawals may be delayed if your KYC verification is incomplete, if the withdrawal is subject to a routine security review, or if the request was submitted outside of banking hours. If your withdrawal has been pending for more than 24 hours, contact g63.com support via live chat with your withdrawal reference number and we'll investigate promptly.

g63.com offers a wide range of slot games from popular providers, including JILI slots which are a favourite among Filipino players for their fast gameplay and generous bonus features. You'll find classic 3-reel slots, modern 5-reel video slots, jackpot slots, and themed titles covering everything from Filipino culture to sports. The full catalog is accessible from the Slot section of the platform.

Yes. g63.com's sportsbook covers PBA (Philippine Basketball Association) games alongside the NBA, FIBA tournaments, and other major basketball leagues. You can bet on match winners, point spreads, totals, and selected player props depending on the market available for each game. Live in-play betting is available on selected PBA and NBA matchups through the WL Live and MT Live sections.

Yes. g63.com Casino features live dealer tables streamed in real time, including baccarat, roulette, blackjack, and dragon tiger. Games are hosted by professional dealers and broadcast from fully equipped studios. Live dealer games at g63.com are optimised for both desktop and mobile browsers, so you can play comfortably on your Android or iOS device.

All games on g63.com use certified Random Number Generator (RNG) software that has been independently tested and verified. Return to Player (RTP) is the percentage of total wagered money a game returns to players over time — for example, a slot with 96% RTP returns ₱96 for every ₱100 wagered over millions of spins. Published RTP figures on g63.com are based on audited data and reflect long-term statistical outcomes, not individual session results.

Yes. g63.com is fully optimised for mobile browsers on both Android and iOS devices. All games — slots, live casino, sports betting, and bingo — are accessible without downloading a separate app. Simply open g63com.co in your Chrome, Safari, or any modern mobile browser, log in to your account, and play. The interface adapts automatically to your screen size.

g63.com offers a welcome bonus for newly registered players on their first qualifying deposit. The current bonus details — including the match percentage, minimum qualifying deposit amount, and wagering requirements — are displayed on the Promotions page within your account after registration. Bonus terms vary and are updated periodically, so always check the current offer before depositing.

A wagering requirement is the total amount you need to bet using bonus funds before those funds — or winnings derived from them — can be withdrawn as real money. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before the bonus balance becomes withdrawable. Different games contribute different percentages toward the requirement — check the specific promotion terms on g63.com for contribution rates.

Yes. While a bonus balance is active in your g63.com account, the maximum bet per round or sports selection is ₱500, unless the specific promotion states otherwise. Bets exceeding this limit while a bonus is active may result in forfeiture of the bonus and any related winnings. This rule is a standard responsible gaming and anti-abuse measure applied across g63.com promotions.

Yes. All g63.com bonuses have an expiry period specified in their individual terms — typically 7 to 30 days from the date the bonus is credited, depending on the promotion. If the wagering requirement is not completed before the expiry date, the bonus balance and any bonus-derived winnings are forfeited. The expiry timer is displayed in your active bonuses section in your account dashboard.

Yes. g63.com operates under PAGCOR (Philippine Amusement and Gaming Corporation) licensing regulations, making it a fully regulated online gaming platform in the Philippines. PAGCOR is the government body responsible for licensing and overseeing gambling operations in the country. You can verify g63.com's regulatory standing through PAGCOR's official oversight channels.

The minimum age to register and play on g63.com is 21 years old. This is a mandatory PAGCOR regulatory requirement — not a guideline. Age verification is conducted as part of the KYC process before any withdrawal is processed. Any account found to belong to a person under 21 will be immediately suspended and the matter referred to PAGCOR.

g63.com provides six player protection tools accessible from Account Settings: Deposit Limits (daily, weekly, or monthly caps), Loss Limits, Session Time Limits, Reality Check Notifications (periodic pop-ups showing your session activity), Cool-Off Periods (24-hour, 7-day, or 30-day temporary account suspensions), and Self-Exclusion (minimum 6-month permanent closure). All tools are free, self-service, and take effect immediately or within 24 hours.

To self-exclude from g63.com, go to Account Settings, select the Responsible Gaming tab, and choose Self-Exclusion. Alternatively, contact g63.com support via live chat and request self-exclusion directly — it will be processed within 24 hours with no questions asked. Self-exclusion lasts a minimum of 6 months and cannot be reversed during that period. During exclusion, all marketing communications are also suppressed.

The fastest way to reach g63.com support is via the live chat feature inside your account dashboard, available 24 hours a day, 7 days a week. For non-urgent matters, you can email [email protected] — responses are typically sent within 24 hours. When contacting support, have your account username and any relevant transaction reference numbers ready to speed up the resolution process.