Data Privacy | PAGCOR-Licensed | Republic Act No. 10173
g63.com is committed to protecting the personal information of every player on its platform. This Privacy Policy explains in clear terms what data g63.com collects, why it is collected, how it is used, who it may be shared with, and what rights you have as a data subject under Philippine law.
Six principles that underpin how g63.com handles the personal information of Filipino players on its PAGCOR-licensed platform.
g63.com processes your personal data only where there is a lawful basis for doing so — including your consent, contractual necessity, compliance with PAGCOR and Philippine legal obligations, and legitimate interests that do not override your fundamental privacy rights.
Personal data collected by g63.com is used only for the specific, legitimate purposes stated at the time of collection. Your data is not repurposed for unrelated commercial activities or sold to third parties for their own marketing use.
g63.com collects only the personal information that is genuinely necessary for the purposes described in this Policy — no more. Where anonymised or aggregated data is sufficient for a purpose, g63.com uses that in preference to identifiable personal data.
g63.com takes reasonable steps to keep personal data accurate and up to date. Players can review and update their account information at any time. Where inaccurate data is identified, g63.com will correct or delete it without undue delay.
All personal data stored and transmitted by g63.com is protected by 256-bit SSL encryption and appropriate technical and organisational security measures. Access to personal data is restricted to authorised personnel on a need-to-know basis.
You have clearly defined rights over your personal data under the Philippine Data Privacy Act of 2012. g63.com provides straightforward mechanisms to exercise those rights — including access, correction, deletion, objection, and data portability requests.
This Privacy Policy describes how g63.com — a PAGCOR-licensed online casino and sportsbook operating in the Philippines — collects, uses, stores, shares, and protects the personal information of its players and website visitors. It has been prepared in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), and its Implementing Rules and Regulations, as well as applicable guidelines issued by the National Privacy Commission ("NPC") and the Philippine Amusement and Gaming Corporation ("PAGCOR").
This Policy should be read together with the g63.com Terms and Conditions, which govern the overall player relationship and define additional obligations relevant to data collection activities during account registration, verification, and gameplay. Where both documents address the same matter, the Terms and Conditions and this Privacy Policy should be read consistently and together as a single framework.
g63.com may update this Policy periodically to reflect changes in its data processing practices, regulatory requirements, or operational circumstances. The current version is always published on this page with the effective date clearly displayed. Continued use of the g63.com platform following the effective date of any update constitutes acceptance of the revised Policy.
For the purposes of the Philippine Data Privacy Act of 2012 and applicable NPC regulations, the personal data controller responsible for the processing of your personal information is:
g63.com has appointed a Data Privacy Officer ("DPO") who is responsible for overseeing compliance with the Data Privacy Act, managing data subject rights requests, and serving as the point of contact for the National Privacy Commission on data protection matters. The DPO can be reached via the contact information above.
g63.com collects the following categories of personal data in connection with the operation of its platform:
| Data Category | Specific Data Points | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID type and number, selfie photograph for facial match | Registration & KYC verification |
| Contact Data | Email address, Philippine mobile number, residential address (province/city) | Registration |
| Financial Data | GCash number, PayMaya number, bank account details (name and account number), transaction reference numbers, deposit and withdrawal history | Payment processing & KYC |
| Account Activity Data | Login timestamps, session duration, game history, bet amounts, win/loss records, bonus redemption history, deposit and withdrawal logs | Ongoing platform use |
| Technical Data | IP address, device type (mobile/desktop), operating system, browser type and version, screen resolution, connection type (ISP) | Every platform visit and session |
| Communications Data | Content of customer support interactions (live chat transcripts, email correspondence), complaint records, responsible gaming tool usage records | Support interactions |
| Marketing Preferences | Email/SMS marketing consent status, preferred communication language, promotion opt-in/opt-out records | Registration & account settings |
g63.com collects personal data through the following means:
g63.com processes personal data for the following specific, legitimate purposes:
Under the Philippine Data Privacy Act, g63.com relies on the following legal bases for processing your personal data:
g63.com does not sell your personal data to third parties. Your data is shared only in the following limited, controlled circumstances:
All third parties with whom g63.com shares personal data are required to maintain appropriate security standards and are prohibited from using your data for purposes other than those for which it was shared.
g63.com retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:
| Data Type | Retention Period | Basis |
|---|---|---|
| Account registration data (name, contact, DOB) | Duration of active account + 5 years post-closure | PAGCOR licensing, AML Act |
| KYC identity documents and facial images | Duration of active account + 5 years post-closure | AML Act, PAGCOR KYC requirements |
| Transaction records (deposits, withdrawals) | 10 years from transaction date | AML Act (RA 9160 as amended) |
| Game history and bet records | 5 years from activity date | PAGCOR licensing, dispute resolution |
| Customer support communications | 3 years from last interaction | Legitimate interests, legal claims |
| Responsible gaming tool records | Duration of exclusion period + 3 years | PAGCOR responsible gaming policy |
| Marketing consent records | Until consent is withdrawn + 2 years | DPA consent documentation requirement |
| Technical / session logs | 90 days from collection | Security monitoring, fraud prevention |
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with g63.com's data destruction procedures. Where data cannot be immediately deleted due to active legal proceedings or regulatory review, it will be retained until those matters are resolved.
g63.com uses cookies and similar browser-based technologies to operate and improve the platform. A cookie is a small text file placed on your browser by a website server. g63.com uses the following types of cookies:
You can manage cookie preferences through your browser settings. Most modern browsers allow you to refuse, delete, or receive notifications about cookies. Note that disabling strictly necessary cookies will affect your ability to use core g63.com platform features including the login function.
Under the Philippine Data Privacy Act of 2012 and applicable NPC regulations, you have the following rights with respect to your personal data held by g63.com:
You have the right to be informed about the processing of your personal data by g63.com — including the identity of the data controller, the purposes of processing, and your rights as a data subject. This Policy fulfils g63.com's obligation to inform.
You have the right to request a copy of the personal data g63.com holds about you, together with information on how it is processed, the categories of data held, the recipients with whom it has been shared, and the retention period applicable to your data.
You have the right to request correction of any inaccurate or incomplete personal data held by g63.com. Basic account information (email address, phone number, residential address) can be updated directly within your account settings. For identity data corrections affecting KYC records, contact g63.com support.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been unlawfully processed. Erasure requests are subject to g63.com's legal retention obligations under PAGCOR licensing and AML regulations.
You have the right to object to the processing of your personal data where that processing is based on g63.com's legitimate interests. You may also object to processing for direct marketing purposes at any time — see Section 13 for marketing opt-out instructions.
Where technically feasible, you may request a machine-readable export of the personal data you provided to g63.com in connection with your account — for example, your transaction history and account profile data — in a structured, commonly used format.
If you believe g63.com has processed your personal data in violation of the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC's contact details are published on the official NPC website.
g63.com implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, alteration, disclosure, and destruction. These measures include:
Despite these measures, no data transmission over the internet or electronic storage system can be guaranteed to be completely secure. g63.com will notify you and the National Privacy Commission of any personal data breach that affects your rights and freedoms, within the timeframes required by the Data Privacy Act and NPC Circular No. 16-03.
If g63.com becomes aware that personal data has been collected from a person under the age of 21, the account will be immediately suspended, all associated personal data will be securely deleted, and any real-money balances will be handled in accordance with PAGCOR underage gambling procedures. g63.com conducts age verification as part of its KYC process specifically to prevent underage access to the platform.
If you are a parent or guardian and believe your child has provided personal data to g63.com, please contact our support team immediately at the address listed in Section 15.
g63.com may send promotional communications — including bonus offers, reload promotions, free spins notifications, VIP programme updates, and new game announcements — to players who have opted in to receive marketing emails and SMS messages at the time of account registration or subsequently through their account settings.
Marketing communications will be sent to the email address and/or Philippine mobile number registered to your account. g63.com does not share your contact details with third parties for the purpose of third-party marketing.
Opting Out: You may withdraw your consent to receive marketing communications at any time by: (a) clicking the "Unsubscribe" link in any marketing email; (b) replying STOP to any marketing SMS; or (c) updating your communication preferences in your g63.com account settings. Opt-out requests will be processed within 5 business days. Opting out of marketing does not affect service communications — transactional messages regarding your account status, payments, security alerts, and KYC requests will continue to be sent regardless of marketing preferences.
g63.com may revise this Privacy Policy periodically to reflect changes in its data processing practices, updates to PAGCOR regulations or NPC guidelines, technological developments, or other operational changes. All updates will be published on this page with a revised effective date.
Where changes are material — meaning they significantly affect how your personal data is collected, used, or shared — g63.com will notify you by email to your registered address at least 7 days prior to the changes taking effect. Your continued use of the g63.com platform after the effective date of any revised Policy constitutes acceptance of the updated terms.
You are encouraged to review this Policy periodically. The version history is maintained internally and available to players upon request to the Data Privacy Officer.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by g63.com, please contact our Data Privacy Officer through the following channels:
If you are not satisfied with g63.com's response to a data privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines, which oversees enforcement of the Data Privacy Act of 2012 and may be contacted through the NPC's official channels.
This Privacy Policy was last reviewed and updated on 1 January 2026 (Version 1.4). © 2026 g63.com. All rights reserved.
If you have questions about how g63.com uses your data — or want to exercise your rights under the Data Privacy Act — our support team is ready to help. Log in to access live chat, the fastest way to reach us.
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